Alate is your AI-powered SMS platform that keeps customers informed, handles ticket intake, and answers questions 24/7—so you can focus on repairs.
Keeping customers updated manually takes up precious time. Slow responses and missed messages lead to frustrated customers and lost revenue.
"Is my device ready?" "What's the status?" Answering the same questions all day pulls you away from actual repairs.
Technicians spend hours weekly manually texting status updates and managing customer communication.
Customers text at night and on weekends expecting responses. You can't be available 24/7.
Your AI-powered SMS assistant that keeps customers informed automatically
Alate automatically texts customers when their ticket status changes—from "received" to "in progress" to "ready for pickup".
Customers text to create new tickets. AI collects device info, issue details, and customer info—all logged automatically.
Train your AI to answer common questions about pricing, hours, services, and policies—freeing you from repetitive texts.
Manage tickets, view conversations, message customers manually, schedule appointments, and train your AI—all in one place.
Set up in minutes. Start automating immediately.
Alate will provide you a business phone number that customers are able to text.
Tell Alate about your services, pricing, hours, and policies. Set up your response style and workflows.
Alate handles customer texts, sends updates, and manages intake while you focus on repairs.
Request a demo and we'll show you how Alate can save you hours every week
We'll reach out within 48 hours to schedule your personalized demo
Email: contact@alate.app